September 19, 2017
Multiple networks — guest, staff, and resident, through a single wireless access point — should be your preferred internet strategy.
West Point, Pennsylvania-based Acts Retirement-Life Communities made WiFi available in its senior living communities’ common spaces in 2000. In 2017, every one of its 21 counting care retirement community (CCRC) campuses provides building-wide WiFi.
Its vice president of technology and chief information officer, Peter Kress, says WiFi is an easy yes, and worth the expense.
“The challenge is, how do you deploy and manage that, and do that within budget?”.
Vitality Senior Living, based in Nashville, knows its answer.
Vitality's Chief Information Officer David McBride said
“We really believe that to be successful you need to have an enterprise solution—wired and wireless.”
Vitality views WiFi and technology as a utility, like electricity, heat or water. “It’s expensive, and disruptive, to both the residents and the staff,” McBride says, “but it’s a short-term pain versus a long-term gain,” and that robust WiFi is integral to a senior communities’ success.
Vitality’s preferred strategy is “the ability to do multiple networks with a single wireless access point—a guest network, a staff network, a resident network,” and make it redundant so that other access points would be able to fill in the gap if one access point were to unexpectedly go off-line.
To “make sure that life safety is taken care of first,” Vitality demands high bandwidth so that mission-critical care is always provided, even while certain residents stream “a lot of” Netflix and Hulu.
“Residents are expecting a rich set of tech amenities..."Acts Retirement's Kress says, "...forcing all of us to up our game and make sure that we’re providing consumer-class experiences. They don’t want to feel like they’re taking a step back in terms of the tech available to them.”
Vitality insists that reliable wireless coverage should be available throughout the entire building, saying
“If you or I stay at a hotel, we expect that the wireless will be good, free—and if it’s not, it’s a negative toward the overall experience.”
And nobody wants that.
A smart wifi solution would be to apply wifimarketing technology, using social wifi to gather data that Senior Living Providers might not otherwise get.
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